Crucial Managed Service Support Tools That MSPs Can’t Ignore
MSPs are used by companies that need to have a professional team of IT managed service providers available for their IT managed support services. They are typically used by medium and large companies who need to keep the majority of the IT department away from the end-user. This means that the IT department is available whenever the end-user calls, but the end-user will have a much higher level of support than they would have with an in-house IT department. A managed services provider will take all of the administrative, management, and operations of the IT department and off-load them to a professional team of IT experts.
List of Some Managed Service Support Tools That MSPs Can’t Ignore
The managed services industry has grown exponentially in the last few years. The advent of cloud computing and improved connectivity has made it easier than ever for IT providers to start and grow a business by offering remote technical support. Growth in the field has been so pronounced that there are now more than 200,000 managed services providers (MSPs) in the US alone. The importance of MSP support tools is crucial for this industry’s continued growth and development.
Managed services are a fantastic way for companies to outsource the daily maintenance of their IT systems. However, some pluses managed service providers (MSPs) must not ignore.
1. Professional Service Automation
The use of technology has been a key driver in the more efficient delivery of professional services. It has been demonstrated to improve productivity and bring improvements in the quality of service for clients. The trend towards automation has accelerated the adoption of tools that improve productivity by enabling knowledge workers to process more work in less time. This has been particularly seen in the legal industry where legal processes are being automated, as demonstrated by areas such as “Robo-advice” and “artificial intelligence”.
2. Patch Management
Patch management is the process of deploying software updates or patches to a computer system, typically to fix bugs or security vulnerabilities. The term is most commonly used concerning Microsoft Windows operating systems and Microsoft Office software. It is the process by which software and firmware updates are applied to a system or network. It is more like a part of lifecycle management thus is also known as ‘software update management.
3. Remote Access Protocol
Many IT managed services companies in India swear by this tool as it enables a user to access a remote desktop. The user will have to install the required software on the computer which they intend to access remotely. This software can be downloaded from the internet or you can purchase it. Once installed, the software will generate a special code that needs to be entered on the computer you want to access remotely.
4. Anti Malware
The importance of having an anti-malware tool in a managed service provider’s portfolio is often underestimated. Malware has become an increasingly common threat for companies that are relying more and more on the Internet. As a managed services provider, you can’t afford to take chances, so you should choose the best-in-class anti-malware software.
5. Security Suites
Security suites in MSPs are suites of security products that are maintained, upgraded, and supported by the MSP. The suite provides an integrated solution to meet customers’ security needs. The security suite is a set of software products, such as firewalls and anti-virus that the MSP will install and maintain for the customer, to protect their systems.
Also Read: Why Use Managed IT Services?
The tools mentioned above contribute to regular operations, advanced reporting, security, monitoring, and also support desk tickets. It’s like you name a function and MSP has got a tool for the same. Thus these tools play a huge role in moving the industry forward.